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We can also be reached at the following email addresses:
CS@PlantTherapy.com
Wholesale@PlantTherapy.com

Give us a call and get connected immediately with an agent during the following business hours:

Customer Satisfaction
8:00 AM - 6:00 PM MDT 7 days a week

Wholesale
6:00 AM - 4:00 PM MDT Monday thru Thursday
6:00 AM - 3:00 PM MDT Friday

Plant Therapy Help Center

Please note that your return will need to be approved by the wholesale team and there will be a 10% Return and Restocking fee for the products that are returned back to us. As this is for a professional account, you are required to pay for shipping the product back to us. This policy is in your wholesale agreement section 8 under Rejections: Returns. We will need to be notified within 10 days of the delivery date regarding any defectives/broken products. When returning the product please list your name, email address, and order number in the return. Wholesale: 1-888-912-6293Email: <a data-fr-linked="true" href="mailto:wholesale@planttherapy.com">wholesale@planttherapy.com</a>Hours: Monday-Thursday 6:00 AM - 4 PM. and Friday 6:00 AM to 3 PM.

Please note that your return will need to be approved by the wholesale team and there will be a 10% Return and Restocking fee for the products that are returned back to us. As this is for a professional account, you are required to pay for shipping t

Professional Return Policy

Returns/Refunds

Retail Return Policy

Wholesale Return Policy

Bulk Return Policy

What’s your Diffuser Warranty?

My order says "Delivered", but I don't have it!

How do I track my order?

Do you offer same-day shipping?

Why is my order late?

Shipping

What is the Wholesale Program?

Where can I find more information about your Wholesale Program?

How do I apply for Wholesale?

What is the difference between a Professional and Wholesale account?

What is the Wholesale Program Return Policy?

What is the Professional Program Return Policy?

Do you offer Private Labeling Services?

Can we purchase items in bulk?

What is the Bulk Discount Policy?

What are the qualifications for a tax exempt account?

Bulk/Wholesale/Private Label

Can I ingest Essential Oils?

Can I use Essential Oils in my private areas?

Can I use essential oils on my skin without diluting?

Can I do more than the maximum dermal rate when applying to my skin everyday?

Can I mix in essential oils with my lotion/shampoo/Aloe Vera that I purchased from the drug store?

General Essential Oil/Use by Condition Inquiries

Do you have a list of Pup & Pony safe essential oils?

Are Pup & Pony products the only oils safe to use around my dog?

Can I diffuse non-Pup & Pony essential oils around my dog?

When an oil states that it is not Pup & Pony safe, what does that mean?

Can I use essential oils around my cat?

Are the Multi-Surface Cleaners safe to use around my animals?

Can Pup and Pony approved essential oils be used on other animals?

Using Essential Oils Around Pets

When can children stop using KidSafe oils?

Can I use KidSafe products on children under the age of 2?

How long can I diffuse oils around children under the age of 2?

Do you have a list of KidSafe oils?

Can adults also use KidSafe oils?

What is good for cough and congestion?

What is the dilution rate for a child under 2 years old?

Do KidSafe blends need to be diluted?

What essential oils are safe for both children and dogs?

Can I diffuse Germ Fighter around my children?

What is the shelf-life of KidSafe essential oils?

If an oil is not KidSafe, does that mean for diffusing and topical use as well?

Can I use more than one KidSafe oil at a time?

What is the best KidSafe oil to support the immune system?

Are KidSafe oils are safe to use while nursing/pregnant?

What can I use to help with nausea and dizziness while pregnant?

Why are some oils good for both pregnancy/nursing, and yet some are specifically good for one or the other?

Kidsafe and Pregnancy/Nursing

Do Tinctures Have Essential Oils In Them?

Can You Use Essential Oils & Tinctures Together?

What’s The Difference Between Essential Oils and Tinctures?

What Type Of Alcohol Is Used?

Why Is The Menstruum A Mixture Of Alcohol And Water?

Can Children Have Tinctures?

Can Pets Have Tinctures?

Can Pregnant or Nursing Women Have Tinctures?

Do Tinctures Interfere With Medications?

What Can Tinctures Be Added To?

Can Tinctures Be Used Like Essential Oils?

Are Our Tinctures Heavy Metal Tested?

Are Our Tinctures Micro Tested?

Can Tinctures Be Mixed With Herbs to Make Homemade Capsules?

What Happens To The Botanical Material After Being Filtered?

What Is The Alcohol Proof Used?

What Is The ABV of 1 mL Of Tincture?

How Much Tincture Can Be Consumed Before Feeling The Affects of Alcohol?

How Much Tincture Can Be Safely Consumed Per Day?

Can Different Tinctures Be Mixed Together?

How Is The MG Per Servings Amount Calculated?

Why Do Some Tinctures Have Sediment?

What are Tinctures?

How are they made?

Extraction Method

Benefits of Tinctures

How to Use Tinctures

A look at Tincture potency

Rules and regulations

Herbal Tinctures & Tincture Blends

Can you take both Tinctures and Supplements together?

Will Supplements or Tinctures work faster?

Are the supplements Pregnancy and nursing safe?

Can Children use the Supplements?

What filler do you use in your supplements?

Can You Take More Than A Single Capsule With Our Supplements?

Herbal Extracts Vs. Powders

What are herbal supplement capsules?

How to use Supplements?

Can The Capsules Be Opened And Added To Something?

Why did we pick plastic bottles and not glass bottles?

Will the Supplements have leaching from the bottle?

Herbal Capsules

What is Ashwagandha, and what is it good for?

What is Lion's Mane, and what is it good for?

What is Boswellia, and what is it good for?

What is Ginkgo Biloba, and what is it good for?

What is Passionflower, and what is it good for?

What is Ginger Root, and what is it good for?

What is Holy Basil, and what is it good for?

What is Beet Root, and what is it good for?

What is Moringa, and what is it good for?

What is Maca Root, and what is it good for?

Individual Herbal FAQ's

Why can't I log in?

How do I reset my password?

How do I unsubscribe from Plant Therapy promotional emails?

How do I unsubscribe from Plant Therapy text messages?

Account Management

Do you accept all major credit cards?

Paypal, GooglePay, Venmo, AmazonPay, or Apple Pay not working?

Payment Methods

Can I subscribe to a product during a sale/promotion?

Terms and Conditions

Why Isn't My Coupon Code Working?

April Free Gift with Purchase Valid 4/1-4/30

Gift with Purchase

Coupon Code/Promotional issues

Payment and Promotions/Coupons

What is the SEOR group on Facebook?

What is Leaping Bunny Certification?

Do you have Organic Certifications?

Does Plant Therapy have retail locations?

What are your website terms and conditions?

Professional Return PolicyUpdated 2 years ago