Why Isn't My Coupon Code Working?Updated 24 days ago

We understand that you may be experiencing difficulties with applying a coupon code to your recent purchase. We're here to help troubleshoot and provide clarity on some common reasons why this might occur. Please review the below common reasons why a coupon may have a hard time applying properly!

1. Bulk/Wholesale Exclusions: Some of our products are sold in bulk quantities, which are ineligible for additional discounts. For more details, please refer to our Bulk Discount Policy.
2. Other Discounts/Coupons: Our promotional offers cannot be combined with other discounts or coupons that may already be applied to your order. Some offers that may conflict with your coupon include free gifts, subscriptions, and current sales. For more information, please review our Sales Terms and Conditions.
3. Promotion-Specific Product Eligibility: The coupon code may only apply to specific items that are listed as eligible for the promotion. To see which products qualify, please refer to the promotional email, or Chat in for more info!
4. Other Conditions Not Met: Certain promotions require a minimum purchase amount such as our New Customer code or our Free Gift offers. The minimum amount required for these offers to work should be detailed in your email. Please note that Sales Tax is not included in the minimum amount. Additionally, our system cannot add items to a cart, they can only discount items that are already in your cart. If you are trying to take advantage of a Free Gift offer, please ensure you have the free item in your cart prior to applying the code.

If you continue to experience issues or have any questions regarding your coupon code, please don't hesitate to reach out to our Customer Satisfaction Team at [email protected] or Chat in! We're here to assist you every step of the way.