My order says "Delivered", but I don't have it!Updated 9 months ago
We want to ensure that you have a seamless experience with your order delivery. Sometimes hiccups happen in transit but we've got your back! If your order is showing "Delivered" on your tracking details, but you didn't receive it, there are a few different explanations for this. One could be that the courier marked your package as delivered a little early, and it is still on its way. Another reason may be that it was accepted on your behalf by a family member or neighbor. In some cases, packages are stolen or delivered to the wrong address entirely! Not to worry, we are here to make sure this is addressed as effectively as possible.
Unfortunately, we do not have more information on your package's location than what is listed on your tracking details. As standard with the carriers for United States orders, we do have to allow them 72 business hours, excluding weekends and holidays, after the delivery date before we can take any actions such as issuing a replacement or refund. If your order is traveling internationally, we must allow 7 business days. This timeframe allows them the opportunity to investigate and address any issues that may have occurred during transit. While we recognize that waiting can be challenging, it helps ensure that we have all the necessary information to resolve the matter effectively.
While these days are going on, please check with any family members or neighbors who may have accepted the package on your behalf. We sincerely apologize for any inconvenience this may cause! We want to assure you that we take shipping issues seriously, and we are committed to resolving them as quickly as possible. If you have not received or located your package within 3 business days (7 days for international) after it was marked delivered, please let us know and we are happy to assist with the next steps!
If you have any further questions or concerns, please don't hesitate to reach out to us! We're here to assist you in any way we can. Thank you for your patience and understanding!